We at TeroLab Surface GmbH (address: Helmholtzstraße 4–6, 40764 Langenfeld, Germany; phone: +49 (0) 2173 799 100, fax: +49 (0) 2173 819 70, e-mail: [email protected]; www.terolabsurface.com) respect and value the importance of your individual privacy and strictly conform to data privacy regulations in everything we do.
For binding definitions of the privacy terms used in this statement (e.g. ‘personal data’, ‘processing’) see article 4 of the EU General Data Protection Regulation (GDPR).
User Access Data
As the operator and provider of this website, TeroLab Surface GmbH exercises legitimate interests (see article 6, paragraph 1, point (f) of the GDPR) when collecting data about the use of this website. The data is saved to server log files located on the same server as the website. We monitor the following values:
- The pages you visited
- Date and time of access
- Volume of data transferred (in bytes)
- The source/link which brought you to our site
- The browser you use
- The operating system you use
- The IP address used
Server log files are kept for a maximum of 7 days before being automatically deleted. The purpose of this data retention is security, as the stored information can help resolve cases of abusive or fraudulent behavior. If data has to be stored longer, e.g. as evidence in a dispute, the files will be deleted as soon as the incident has been completely resolved.
Collecting and Processing Personal Information
As the operators of this website we use or transfer your personal data only if this is permitted under applicable law or if you have given us your express personal consent to collect data from you.
‘Personal data’ means any information that can be used to identify you as a natural person and can be traced back to you personally. This includes your name, your e-mail address, your telephone number or other personally identifiable information.
You may browse this website without being required to disclose personal data. However, some statistical (non-personal) information about your use of our website is collected with a view to further improving our web offer. Such information may include the file you requested or the name of your internet provider. Since the information is anonymized, it cannot be traced back to you nor does it allow us to draw inferences about you.
We also process personal data such as your first name, family name, IP address, e-mail and postal address, postcode and request details provided via the Contact Form available on this website.
Our processing of these personal data is subject to the express consent given by the user and is done in strict accordance with all applicable data privacy regulations.
Personal data is collected in our legitimate interest of responding to customer requests, fulfilling contractual obligations and continuously improving our online offer.
We maintain state-of-the-art administrative, contractual and technical safety procedures to ensure that our data processing complies with all applicable data privacy laws and to protect your data against accidental or deliberate manipulation, loss, destruction, or access by unauthorized persons.
Sharing Data With Third Parties and Business Partners
Data is only shared with third parties within the scope of applicable law. We share user data with third parties only if a) users have given their consent in accordance with article 6, paragraph 1, point (a) GDPR; b) if such sharing is indispensable for contractual purposes under article 6, paragraph 1, point (b) GDPR; or c) in the way of exercising our legitimate interest in securing the profitable and effective operation of our business under article 6, paragraph 1, point (f) GDPR.
Whenever we collaborate with third-party vendors and suppliers to provide our goods and services, we take the appropriate legal precautions and maintain the technical and administrative procedures necessary to efficiently protect your personal data as required by applicable laws.
When users contact us through the Contact Form available on this website, any information they provide will be processed in accordance with article 6, paragraph 1, point (b) GDPR and for the sole purpose of dealing with their requests.
In the course of processing the data may be stored in our customer relationship management system (‘CRM system’) or in a similar request management system.
TeroLab Surface GmbH offers you a convenient way of communicating via the Contact Form on this website. Any use of the Contact Form and the provision of personal data is done at your own discretion. By checking the box “I agree to the collection, processing and use of my personal data” you consent to make the information available to us for further processing and utilization by TeroLab Surface GmbH. The purpose of data collection can be gathered from the form itself, e.g. making contact.
If you place a request using the Contact Form, all information you make available in it, including your personal contact data, will be stored in our system for the processing of your request and for answering follow-up questions. None of these data will be transferred onward without your prior consent.
User Comments and Submissions
Whenever users leave comments or other submissions we will collect the IP address they were using. This is in line with our right to exercise legitimate interests pursuant to article 6, paragraph 1, point (f) GDPR.
We take this precautionary measure to hold us free from indemnity in the event that comments or submissions contain unlawful content such as abuse, illegal political propaganda etc. As the provider is liable for third party postings, we preserve the right to retain such a commentator’s identity for prosecution.
Collecting User Access Data in Log Files In line with our right to exercise legitimate interests as laid out in article 6, paragraph 1, point (f) of the GDPR, every access to the server on which this service is located is recorded using server log files.
Access data collected include the name of the accessed web pages and files, date and time of access, transferred data volume, server response, browser type and version, user operating system, referrer URL (the link from which the website was accessed), IP address, and name of the provider executing the request.
Log file information is stored for security purposes, e.g. for prosecuting abusive or fraudulent behavior, for a maximum of 7 days and then automatically deleted. If data has to be stored longer, e.g. as evidence in a dispute, the files will be deleted as soon as the incident has been completely resolved.
If you do not consent to cookies being downloaded to your hard drive for reach measurements you can opt out of this by following one of the links below:
Data Collected For Newsletter Registration
The Contact Form provided by TeroLab Surface GmbH captures the following data:
- Preferred newsletter format (text or HTML)
- Date of registration
- Date of affirmation
- E-mail address
TeroLab Surface GmbH will use these data only for the purpose for which you have supplied them. None of the data will be forwarded to any Third Parties.
If you intend to use the newsletter service offered on our website we will ask you for your valid e-mail address and additional information that enables us to confirm that you are in fact the owner of the e-mail address, or that the owner of the address consents to receiving our newsletter. We will collect no other data. You have the right to withdraw your consent to the storing of your data and e-mail address, and their being used for the purpose of newsletter communications, at any time.
In order to optimize the user experience on this website and increase the page load performance for any given content, we utilize network services provided by our technology partner Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (“Cloudflare”).
Technically the data transfer between your browser and our web pages is routed via Cloudflare’s delivery network. This enables Cloudflare to analyze the data traffic generated by visitors to our website and thereby, for instance, identify and prevent any attacks made on our services. You can find detailed information about the way Cloudflare collects and processes information in Cloudflare’s privacy statement: https://www.cloudflare.com/security-policy
Google LLC complies with European data privacy law and has been certified under the Privacy Shield framework:
This website uses Google’s IP anonymization feature, which means that all user IP addresses coming from EU member states and the European Economic Area (EAA) are anonymized by shortening. Only exceptionally will Google first send the full IP address to a Google server in the US and shorten it there. The shortening process ensures that the personally identifiable portion of your IP address is removed. None of the user IP addresses transmitted by the browser will be associated with any other data stored by Google.
As operators of this website we have entered a data processing agreement with Google LLC within the scope of which Google LLC leverages the collected information to perform analyses of website use and website activity while also providing other services in connection with internet use.
The data we commission Google to collect is leveraged for the purpose of evaluating the use of our online services by the individual users, for instance by creating reports on activity on our website with a view to continuously improving our online offer.
You can prevent the storage of cookies on your device by selecting the appropriate preferences in your browser software. Please note however that you may not be able to use the full functionality of this website if your browser does not accept cookies.
Another option is to install a special browser plug-in that prevents data collected through cookies (including your IP address) from being sent to Google LCC and processed on their servers. You can download and install the plug-in using the following link: https://tools.google.com/dlpage/gaoptout
Alternatively you can prevent Google Analytics from collecting information about you on this website by clicking on this
. Clicking the link will download an Opt-out
Cookie. In order to store the cookie your browser must be principally enabled to accept cookies. If you delete your cookies on a regular basis you should re-click the above link whenever you visit our website.
Follow these links to learn more about Google LLC’s data processing policy:
Using Facebook Social Media Plug-ins
Based on our legal interests in optimizing, analyzing and providing our online offer (as granted by article 6, paragraph 1, point (f) GDPR) this website makes use of the Facebook Social Plugin provided and operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Facebook tie-ins can be identified by the Facebook logo as well as the captions “Like,” “Share” and the Thumbs Up symbol presented in Facebook colors (blue and white). More information about Facebook plug-ins can be found at this link: https://developers.facebook.com/docs/plugins
Facebook Inc. complies with European data privacy law, and has been certified under the Privacy Shield framework:
The plug-in creates a direct connection between your browser and a Facebook server. The operator of this website has no influence whatsoever on the nature and scope of data transmitted via the plug-in to Facebook Inc.’s servers. To learn more about data processing by Facebook visit https://www.facebook.com/help/186325668085084
The plug-in will inform Facebook Inc. that you have visited this website as a user. This can potentially include your IP address being saved on one of their servers. If you are logged onto your Facebook account while visiting our site, the exchanged information will be associated with your Facebook account.
If you make use of the plug-in’s functionality – for instance to share or like content from our website – the relevant information will also be transmitted to Facebook Inc.
Should you wish to prevent Facebook Inc. from associating these data with your Facebook account please log out from Facebook prior to visiting this website and delete any cookies you have stored. Additionally, you can use your Facebook profile to change your preferences regarding data processing for advertising or object to your data being used for advertising purposes. To change your preferences, follow these links:
To learn more about for what purpose and to what extent Facebook collects and processes data and what personal rights and choices you have in protecting your privacy, you should make yourself familiar with Facebook’s data privacy statement. You can view the statement here: https://www.facebook.com/about/privacy
Integrating Third-party Services and Content As part of our online offer and based on our legal interests foreseen by article 6, paragraph 1, point (f) GDPR (interests in the analysis, optimization and profitable operation of our web offer), we integrate content and services sourced from third-party vendors on our website such as, for example, videos or web fonts (collectively, “content”).
This implies that the providers of such content are aware of the user’s IP address, as they could not otherwise send the content to the user’s browsers – making the disclosure of the IP address a necessary prerequisite for viewing third-party content. We endeavor to source content only from providers who use IP addresses solely for the purpose of delivering their content.
Third Parties may also use so-called pixel tags – invisible graphics, also known as Web Beacons, that serve statistical or marketing purposes. Pixel tags can be used to evaluate relevant information such as visitor traffic on individual pages of this website. The pseudonymized data may also be stored in cookies placed on the user’s device and may include, but is not limited to, technical information about the browser and operating system, referral websites, visiting times as well as other information regarding the use of our online offer, and may be associated with other such information collected from other sources.
The following list gives an overview of third-party providers and their content. We also provide links to their data privacy statements that contain further information on how these companies process data, including your opt out choices (some of which have already been mentioned above.)
- Maps provided through the Google Maps service by third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy statement: https://www.google.com/policies/privacy
- Videos provided through the YouTube platform by third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy statement: https://www.google.com/policies/privacy
- Our online offer may contain functionality of the Twitter service. This functionality is made available by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When using Twitter and the Retweet function the websites you visit are linked to your Twitter account and made known to other users. This activity also transmits data to Twitter. We would like to point out that as the operator of this website we are given no insight into the content of the transmitted data or the use that Twitter makes of it.
Twitter privacy statement: http://twitter.com/privacy
You can change your privacy preferences by going to the settings of your Twitter account: http://twitter.com/account/settings
Users of this website have the right to obtain a copy of their personal data stored on our systems. Such requests are handled free of charge.
Users also have the right to have inaccurate data amended; to set limits to the processing of their personal data or, if applicable, have them deleted; to assert their rights to data portability; and to lodge a complaint with the relevant regulatory authorities if they believe that data was processed in violation of applicable laws.
Users may also withdraw any previously given consent at any time.
Stored information will be deleted as soon as it is no longer necessary for fulfilling the purpose it was collected for, if this does not conflict with statutory data retention requirements. Whenever we retain data because it is required for other business or legally permitted purposes, we will restrict its processing, i.e. the information will be blocked from being used for other purposes. This includes data that is subject to special data retention requirements under German commercial and fiscal law.
German commercial and fiscal law requires some documents to be stored for 6 years (business and commercial letters and other tax-related documents; see para. 257 section 1, HGB) and some for 10 years (account books, inventories, opening and year-end balance sheets, receipts; see para. 147, section 1 AO).
Right to Object Users may object to the future processing of their personal data at any given time in accordance with legal requirements. The objection may in particular be made against processing for direct marketing purposes.
If you have questions regarding the collection, processing or use of your personal data, wish to view, amend, block or delete personal data or wish to withdraw a previously given consent you can contact TeroLab Surface GmbH’s Data Security Officer ([email protected]) at any time.
Your Questions About Privacy